Privacy Policy

This Privacy Policy outlines how AstraNora (‘we’, ‘our’, or ‘us’) collects, uses, and shares your personal information when you use our mobile application or visit astranora.com. We are committed to protecting your privacy and maintaining the confidentiality of your personal information.

Information Collection and Use:

When you use our application or visit our website, we automatically collect certain information about your device, including your device type, operating system, IP address, time zone, and any cookies installed on your device. Additionally, we collect the device ID of your phone for security purposes and store this data encrypted in our database. We also gather information about the specific pages or products you view, the referring websites or search terms that led you to our site, and how you interact with our app and site, referred to as "Device Information."

In-App Purchases:

For in-app purchases, we use a third-party service called Stripe to process payment transactions. We do not store your payment information; it is handled by Stripe, which has its own privacy policy governing the use of your payment information.

Permissions and Data Collection:

We ask for specific permissions, including access to your contact list and microphone. We store only the names and phone numbers from your contact list, and this information is deleted upon account deletion. The microphone access is solely used for recording user’s prompts for our chatbot and is not stored or shared.

Google Account Data:

For creating a login, we use your Google account data, utilizing only your name and email address. We do not access or use your Google contacts or any other information from your Google account.

Order Information:

If you make a purchase or attempt to make a purchase through our app or site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number, collectively referred to as "Order Information."

Use of Information:

We utilize Device and Order Information to fulfill orders, process payments, arrange shipping, provide invoices, communicate with you, screen for potential risk or fraud, optimize our app and site, generate analytics, and deliver personalized advertising related to our products or services based on your preferences.

Sharing of Personal Information:

We may share your personal information with third-party service providers, such as Shopify and Google Analytics, to gain insights into customer behavior on our app/site. These providers have their own privacy policies governing the use of your personal information.

User Rights:

All users have the right to access, correct, update, or delete their personal information. If you would like to exercise these rights or have questions or complaints about our privacy practices, please contact us using the contact information provided below.

Data Transfers:

Your information may be transferred and processed outside of your resident jurisdiction, including in Canada and the United States, to fulfill contracts or pursue our legitimate business interests.

Data Retention:

We retain your Order Information and any collected names and phone numbers for our records unless you request its deletion.

Updates to the Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or to comply with operational, legal, or regulatory requirements.

Contact Us:

For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us via email at info@astranora.com.