Astra Nora LLC

Effective Date: 12/25/2025

This Privacy Policy describes how Astra Nora LLC (“we,” “our,” or “us”) collects, uses, and shares your personal information when you use our mobile applications, including Astra Nora and The Journey, or visit our websites and related services (collectively, the “Services”).

We are committed to protecting your privacy and maintaining the confidentiality and security of your personal information.

Information We Collect

When you use our Services, we automatically collect certain information about your device, including:

  • Device type
  • Operating system
  • IP address
  • Time zone
  • Cookies or similar technologies
  • App usage and interaction data
  • Referring websites or search terms

We also collect your device’s unique device identifier (device ID) for security and fraud-prevention purposes. This data is encrypted and securely stored in our database.

Permissions and App Features

Depending on the specific app and features you use, we may request access to the following:

Contacts

If you grant contact access, we collect and store only names and phone numbers from your contact list. This information is used solely for app functionality and is deleted upon account deletion.

Microphone

Microphone access is used only to record user prompts for chatbot or voice-based features. Audio recordings are processed in real time and are not stored or shared.

You may revoke permissions at any time through your device settings.

Google Account Data

If you choose to sign in using Google, we collect your name and email address for account creation and authentication. We do not access Google contacts or any other Google account data beyond your basic public profile information.

Order Information

When you make or attempt to make a purchase through our Services, we collect certain information including:

  • Name
  • Billing address
  • Shipping address (if applicable)
  • Email address
  • Phone number

Payment information is handled directly by our payment processors and is not stored by us.

In-App Purchases and Payments

Purchases made through our mobile applications are processed by the platform through which the app is distributed, including the Google Play Store for Android devices and the Apple App Store for iOS devices. We do not collect or store your payment card information for in-app purchases. All payment information is handled directly by Google or Apple in accordance with their respective privacy policies.

Purchases made through our website are processed by third-party payment providers, including Stripe and Squarespace. We do not store your payment card details for website transactions. These providers process payment information in accordance with their own privacy policies and applicable security standards.

Refunds and Billing

Refunds for in-app purchases are subject to the policies of the platform provider through which the purchase was made (Google Play Store or Apple App Store). We do not have the ability to issue refunds for in-app purchases processed by these platforms.

For purchases made through our website, refund requests are handled in accordance with our website’s terms and the policies of our payment providers. Please contact us if you have questions regarding billing or refunds.

How We Use Your Information

We use the information we collect to:

  • Provide and operate our Services
  • Process payments and fulfill orders
  • Communicate with you
  • Provide invoices and receipts
  • Improve and optimize app performance
  • Generate analytics and insights
  • Screen for potential fraud or security risks
  • Deliver personalized content or advertising related to our Services

Sharing Your Personal Information

We may share your personal information with trusted third-party service providers to help us operate our Services, including but not limited to:

  • Payment processors (e.g., Stripe)
  • Analytics providers (e.g., Google Analytics)
  • Infrastructure and hosting providers

These third parties use your information only as necessary to perform services on our behalf and are subject to their own privacy policies.

We may also disclose information if required by law or to protect our legal rights.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Contact information and order records are retained for record-keeping purposes unless you request deletion.

Your Rights

You have the right to:

  • Access your personal information
  • Correct or update your information
  • Request deletion of your information
  • Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Data Transfers

Your information may be transferred to and processed in countries outside of your jurisdiction, including Canada and the United States, to operate our Services and fulfill contractual or legitimate business purposes.

Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or would like to make a complaint or request, please contact us at:

Email: info@astranora.com
Company: Astra Nora LLC